Here at STRAWBER LUDVIGSEN ("We, Us, Our"), we offer exceptional and comprehensive virtual game server hosting to be enjoyed by customers ("You") for the benefit of themselves, the community or affiliates.

As with any business, we need to ensure that a proper understanding is established between you and us. Therefore, this document, known as the 'Terms and Conditions of Service', shall regulate our relationship.

It is essential to read this document in full, understand it and ensure your utmost compliance with the conditions imposed herewith. Your continued use of our services, either by browsing the website, making a purchase or interacting with us, shall constitute unconditional Agreement with this document and the terms thereof and establish a binding contractual relationship.

Introduction

The following terms and conditions of service (these "terms") shall regulate your use, purchase and interaction with us. By continued use of our services, purchase and interaction with us, you unconditionally agree to be bound by the terms outlined herein.

Our services are diverse and include several types of virtual game server hosting and add-on servers, including inter alia freelancer assistance, management and general design services for multiplayer servers. At various points, our website shall provide a description of the services offered and the applicable limitations; said descriptions shall be incorporated into the conditions and form part of this Agreement.

You hereby agree that you have read the terms and conditions and unconditionally agree to be bound by them and that you have no objection to the terms herewith

Modifications

You agree and understand that we have the right to amend, change or delete any provision of these terms. You must ensure you proactively review these terms before making any purchases or continuing to interact with us. To avoid doubt, your continued use of our services or interaction and/or further purchase post amendment to these terms shall constitute acceptance.

Refusal of Service

We reserve the right to refuse service to any person for any given reason subject that said reason refusal is not based on protected class discrimination or in contrast to applicable laws.

As a result of our right to refuse service, we further hold the right to terminate, cancel or refund any existing services you hold with us for any given reason at any given time. We shall, however, attempt our best to provide you with notice of the termination, cancellation or refund.

Eligibility

We cannot, by law, provide our services to any person under the age of thirteen. Furthermore, should you be between thirteen and seventeen, you agree to use our services with the expressed consent of your legal guardian.

You cannot use our services if:

1. You have been terminated, suspended or blacklisted by our team members;
2. You reside in a sanctioned jurisdiction;
3. Your personal information has been noted to be involved in fraud-related activities and/or our payment gateway has automatically blocked you for high-risk behaviour;
4. If you are an unregistered visitor, all visitors must register as users before being able to use our services (make a purchase).

Termination by us

Regarding section 2, we reserve the right to terminate, cancel or refund your purchase and use of our services at any time for any given reason subjected to applicable law.

It is therefore agreed that we reserve the right to terminate your usage in the event:

1. You commit a crime while using our services or are involved in unlawful/illicit activity;
2. Your use of our services contrasts the intended purpose and/or the usage exceeded reasonable usage;
3. Any reason we deem reasonable.

No refund shall be offered for reasons 4.A and 4.B above.

Regarding 4.C above, we hold the discretion to offer you a refund of your purchase in appropriation to the duration the services have been active before termination.

Termination by you

You can terminate the use of our services by us at any time for any reason, subject to that you properly terminate the use of the services on our control panel or by contacting our support team. No Refund shall be offered should you terminate the services unless a refund is provided in terms of Section 6 hereunder.

Refunds

All purchases are final, and no refund shall be offered unless a request is made within seven days of the FIRST purchase. Any reoccurring purchases or subscriptions shall be non-refundable.

We strive to provide an effective and supportive environment, if you believe our services are not up to standard or are unhappy with your purchase. You will be entitled to a one-time refund for your first purchase should you wish to request a refund within seven days from the date of purchase. Subjected to your first purchase refund, there must be no files, uploads or usage on the given purchased plan/offer to be entitled to a refund. The first-time purchase refund does not apply to VPS's or any other services besides the normal game hosting servers (shared or priority).

Recurring purchases

Most, if not all, our services work on a monthly payment arrangement/plan for continued use. Each purchase is applicable for thirty days (subject to the product description).

We shall notify you via the control panel, email or discord about your payment for the service renewal. Upon said notice, you have forty-eight hours to make a payment or risk the services being suspended. Should payment not be received within twenty-four hours of services being suspended, we reserve the right to terminate your services immediately and remove all resources on the given plan.

We are not liable for your failure to make payment and removal of the given resources on the hosted plan or given services.

Affiliates and loyalty program

1. We offer a loyalty program; if you keep your services active with us, you will be eligible to obtain points that can be used to pay for services, receive benefits or upgrade services.
2. Loyalty points have no real-life monetary value and are, therefore, not tradable.
3. The points are not redeemable for cash, transferable or sellable.
4. We reserve the right to terminate the project at any time.
5. Points are subject to expiry.
6. Refer to our dedicated page regarding loyalty for further information.

Accounts

You are wholly responsible for the actions of your registered account. You therefore agree:

1. The personal information used to register is true and correct;
2. You will take responsibility for the actions of the account and accept the consequences;
3. You will duly notify us should your account be breached;
4. You will not share your account details with unauthorized persons. Should you sell your resources, you must contact support to transfer your account to the new owner duly;

Your obligations

You agree that:

1. You will report any breaches, security breaches and/or security concerns;
2. You shall ensure that the products purchased are used in the manner which is intended for and in compliance with these terms and that of the description of the product;
3. You shall not exploit any flaws in the product and software;
4. You will not use our products, services or software in any manner which is illegal, unlawful or illicit or be involved directly or indirectly with any said activities, for example, 'DDOS attacks';
5. You will not attempt to circumvent our systems to influence or entice others to break our terms or interrupt our services to others or to you.

Indemnification

You hereby agree to indemnify us from any claims, actions or consequences for the use of our services, either for damages you suffer or third parties as a result of your usage of our services against said the third party.

Our liability shall be limited; therefore, we are not liable for any actions you commit. You furthermore agree that should we be sued or claimed against for any action as a result of your use of our services, you shall assist and offer to assist in a capacity of the claim against us. You shall cover any legal costs as a result of your actions.

• In making use of our services, making a purchase and continued use, you agree to be bound by these terms and the consequences/obligations thereof.
• Any dispute, controversy, or claim arising out of, or related to the interpretation of this contractual Agreement will be resolved by a professional arbitrator appointed by us. Unless otherwise agreed by the parties, the dispute will be conducted as an email/desk hearing in accordance with the rules of commercial arbitration of the arbitrator, and the decision of the arbitrator shall be binding and shall be deemed final. Judgment upon the arbitrator's award may be entered in any court having jurisdiction. The arbitration award may include reasonable fees and expenses of arbitration. Unless otherwise agreed, all disputes will be decided pursuant to, and in accordance with, the laws of Norway. The exclusive forum for any legal proceedings arising out of this Agreement shall be the court sitting in Norway, and the parties hereby submit themselves and their property to the personal jurisdiction and venue thereof.
• You must have parental consent or be an adult of at least 18 years of age to register as an Account holder or have legal capacity to contract; and by accepting these TOS as an Account holder, you confirm that you are an adult of at least 18 years of age or have legal capacity to contract in your jurisdiction.
• Interruption of services is applicable to our service level agreement.
• You have an obligation to ensure that all your resources and content are duly back-up; we shall not be liable for the loss of any data.
• Any support queries are to be directed to us by email, discord or through our ticket system found on the control panel.
• We retain the right to seek and consult with appropriate authorities that may need to be involved in an issue arising, whether through violation of this policy or any other illegal occurrence requiring the involvement of law-enforcement agencies.
• Your use of the service is at your sole risk. The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law we disclaims all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of merchantability, satisfactory quality, fitness for a particular purpose, and any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right.
• Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
• We make no warranty that our services is a fit all and will work for your requirements, you are to ensure the services we offer is enough and in compliance to your requirement.
• You agree that you shall act in compliance with all applicable and relevant game creators for which a server is hosted and their applicable terms and conditions or 'EULA’s’where applicable.